Student Complaint Process
Students enrolled in online programs through Wilkes University are encouraged to address any issues by following the institutional process outlined in the appropriate student bulletin. The following link provides students with access to the complaint process available to students within their home state. However, students are strongly encouraged to first address any issues with the university before filing a complaint with the State.
Notice to Maryland residents enrolled in online programs at Wilkes University
Students are first required to exhaust the complaint or grievance procedures as outlined by the University. These can be found in the Student Handbook. If the complaint cannot be resolved through these channels, students may file a complaint through the Office of the Attorney General of the Maryland Higher Education Commission. Students should follow the process as outlined by the Maryland Higher Education Commission in the following document http://mhec.maryland.gov/highered/acadaff/MHECStudentComplaintProcess.pdf or contact the Maryland Higher Education Commission 6 N. Liberty Street, 10th Fl, Baltimore, MD 21201 or visit the web site, http://www.mhec.state.md.us/ for more information.