Student Complaint Process
Student complaints are best addressed by the individuals closest to the situation. As such, students should first address any issues by contacting their instructor, if course related, or program director. If resolution cannot be achieved, students should follow the institutional process outlined in the appropriate student bulletin or handbook.
Student Complaints and NC-SARA
Wilkes University is a member of NC-SARA, which first requires distance learning students to follow the institutional complaint process. If a resolution cannot be achieved students can submit complaints to the state portal agent for Pennsylvania. Contact information is as follows:
Department of Education
Division of Higher and Career Education
333 Market Street
Harrisburg, PA 17126