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FAQs

Breiseth • 570-408-4671 (T) • 570-408-4905 (F) • Email

Frequently Asked Questions


Admissions


Student Services


General


Resources

Convenience Fee and Tuition, Housing, Meals and Fees Billing



Admissions


What are the basic admissions requirements?
Basic admissions requirements include the following:

  • Bachelor's degree from an accredited institution with an appropriate major (preferably education for most majors – see specific requirements for the program to which you are applying),
  • Strong undergraduate record,
  • Official transcripts of all undergraduate and any graduate degrees completed,
  • Two recommendations – these may fulfilled by having the recommender complete the Wilkes’ recommendation form or write a letter. Letters must be current and pertain to fitness for graduate study. One recommendation should be from your current supervisor.

Most programs also require a copy of your state teaching certificate, but students should refer to the specific requirements for the program to which they desire admission.
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I’m pretty sure my documents are all in, but I haven’t heard anything. What do I do?
If it has been at least three weeks since all of your documents were mailed and you have not heard anything regarding your application status, you should contact Graduate Admissions at 800-945-5378, ext. 4236. It is possible that items never arrived. If it is official transcripts or letters of recommendation that are missing, you may want to follow up with the individuals or institutions who were sending them.
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How do I know if Wilkes has received all of my paperwork?

Currently, only those students that applied online can manage their admission status online. These students can log in to the admissions page where they applied using the log in they created and view the status and items received. Wilkes anticipates being able to allow this feature for all students in the future.

All students may contact the Student Service Center at 800-945-5378, ext. 2000 to learn if all items have been received and find out the status. However, students are encouraged to wait at least two weeks after having sent items to Wilkes before contacting us to see if we received it.
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Admissions has received all of my documents - when will I get a decision?
Once your file is complete it is sent to the department for review. On average it takes 2-4 weeks for you to receive a decision letter in the mail from the Graduate Studies department. If, after four weeks you still have not received a decision letter, please contact the Graduate Education office at 800-945-5378, ext. 4236.
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Student Services

What is a WIN and why do I need it?
The WIN (Wilkes Identification Number) is your student ID that you use for the entire time you are associated with Wilkes. The University no longer uses Social Security numbers as the primary identifier. New students are sent a letter from the Student Service Center, which contains their Wilkes ID number and their email account information usually within two weeks of their application being processed.
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I’ve lost or forgot my WIN, what do I do?

If you do not know your WIN you must contact the Help Desk at 1-866-264-1462. They will ask a series of questions verifying information before they send you your WIN. General office staff members are prohibited from giving this information out over the telephone or through email.
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What is the portal and how do I access it?
The portal, or MyWilkes as it is also called, is a secure online site that allows students, faculty, and staff members to access the university services they need 24/7. Students are able to view grades, get unofficial transcripts, pay tuition, register for classes, as well as a variety of other things. You can log in from any computer as long as you know your Wilkes email user name and your password. The portal can be accessed from any page in the Wilkes web site under ‘Quick links’ or by clicking on any yellow “MyWilkes” button that you see. For security reasons, always remember to log out before leaving the computer and close the browser window.
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How do I get a transcript?
Students may view their academic transcript and print an unofficial copy online through the MyWilkes portal under the Student Services tab. Official transcripts must be requested in writing. You can obtain the form from the Registrar/Recorder channel on the Student Services tab or go to the Registrar/Recorder transcript area of our site to download the transcript request form.
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How do I print or see my grades?
How do I make a payment?
How do I get a receipt for payment?

Students may take advantage of the web for these services. Students, who know their email log in and password, can easily log into the MyWilkes portal and click on the Student Services tab to view grades, make payments and obtain receipts. For specific questions related to these areas, please contact the Student Service Center at 800-945-5378, ext. 2000.
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General

How long do I have to complete my degree requirements?
Satisfactory completion of all requirements for a master’s degree is to be done within six calendar years of date of initial application.
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I have been taking classes as non-degree but now want to enroll in a degree program, what do I need to do?
If you've been taking courses as a non-degree student but now want to enroll for the master's degree, you must submit a new Wilkes graduate application as a degree-seeking candidate. You don't need to re-pay the application fee. However, you must send us the required official transcripts, two letters of recommendation, and a copy of your teaching certificate (if applicable to the program). Please see the admission requirements for the program to which you are applying in the most recent Graduate Bulletin or that program's web page.
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How do I change my name?
Mail a copy of either a marriage certificate, social security card, divorce decree or other legal document to the Wilkes University Graduate Education Office and we will process your name change to be reflected on transcripts, grade reports, etc. Remember to provide your WIN on all correspondence with the University.
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How do I change my address?
Please contact us directly at the Graduate Education Office. Address changes are accepted by telephone (ext 4670, 4671 or 2016) or email (GradEd@wilkes.edu). Remember to provide your name and WIN when contacting the University.
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How do I change my major?
If you are a currently enrolled degree student, but want to change your major, you must submit a Change of Major Form, with your name and WIN#, indicating the new degree program in which you now wish to be enrolled.
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I need more time to complete my degree requirements, what do I do?
If an extension beyond the six-year limit is needed, a Program Extension Request Form should be completed and submitted along with a letter explaining the reason for the extension and a detailed plan of how and when you plan to complete the remaining courses.
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I want to get a second degree from Wilkes, what do I need to do?
If you have a previous Master's degree from Wilkes University, or are a currently matriculating graduate student and want to work toward a second major, you need to write a letter stating your intention to work on a second degree and submit an updated Wilkes Graduate Application indicating it is for a second degree. No additional application fees are required. Previously submitted recommendations and transcripts will be acceptable if you are a recent graduate. Students must also meet the admissions criteria of the second program as outlined in the current Graduate and Professional Studies Bulletin.

In some cases, students may count up to 12 credits from the first degree toward a second degree, but the program requirements must be similar in nature. All other bulletin and course requirements must be fulfilled.  Students are highly encouraged to speak to the program coordinator of the new second program for advisement of courses that must be taken and a full transcript review.
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How do I know if my classes are cancelled because of inclement weather?
Wilkes on-campus class cancellation information is available on an inclement weather hotline at 800-945-5378, ext. 7669, on the web site, and on television (WBRE and WNEP). Cancellation of off-campus classes for inclement weather is determined by the host school/district. Instructors are strongly encouraged to establish a notification process so students are aware of last minute changes/cancellations due to weather.
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I think I am ready to graduate, what do I need to do?
You must register to graduate no later than 90 days prior to date of expected graduation. Graduations are processed in May, late August and January. The semester you are completing the last course for your Wilkes degree register for "Graduation-GRD OOOB", regardless whether you will be attending commencement. A graduation fee is added to that semester's Wilkes invoice and you are sent a mailing from the Student Service Center with additional paperwork required for your graduation approval clearance.

If you receive a restriction error message when registering for GRD-OOOB, please contact the Graduate Education Office, 800-WILKES U, ext. 4671, to check on the issue. Please note: you must be officially "Accepted" into a master's degree program in order to graduate. If you have not received an official letter of acceptance contact Student Services at ext. 2000 to check the status of your application file. Otherwise, please contact your advisor prior to your intended last semester to obtain a preliminary graduation audit.

Graduates may participate in the next commencement ceremony held if desired, or your diploma can be mailed.

Note: The Financial Management Office is prohibited from signing any graduation clearance form until all outstanding tuition balance is paid in full.
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Resources

Do I get an email account?

All students receive a Wilkes email account and are expected to use it as their primary account while enrolled at the University. If you do not register for a class for the subsequent semester, your email account will removed at the end of the semester. If this occurs you will need to contact the Help Desk (1-866-264-1462) to have your account reactivated the next time you register for a course.
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How do I access the library online?
As a Wilkes student, you can access numerous databases, such as EbscoHost, Lexis-Nexis, CQ Electronic Library, and CCH Tax network for your research needs. Students should log in to the MyWilkes portal and click on the library tab to gain access to the wide range of resources that are available. Also visit the library web pages for more information.
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I’m taking classes on campus, where do I park?
Wilkes maintains parking areas around campus, and use of these facilities on weekdays until 4:30 p.m. is by permit only. Except for resident parking lots, these areas are open for graduate student parking on weekends, and after 4:30 p.m. on weekdays, without a permit. Parking permits are issued on a varied schedule based on the applicant’s relationship with the University and the availability of parking spaces.  

For information about the permit application process, please contact the Campus Support Services Department at ext. 2349.  Click here for a list of on-campus parking locations.
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Convenience Fee and Tuition, Housing, Meals and Fees Billing

How can I pay via credit Card?

Credit card payments will only be accepted via the Wilkes webpage:

  • To make a payment: Go to www.wilkes.edu
  • Click on Current Student on left
  • Enter your Wilkes username and password
  • Click on the Student Services tab
  • Click on Pay on Account and follow the steps

If you do not have the above sign-in information call the Help Desk @ 1-866-264-1462.

No tuition credit card payments will be processed in person, over the phone, or by mail.

Payment via Credit/Debit card with Visa, MasterCard, Discover and American Express will be assessed a 2.75% non-refundable convenience fee by the credit card processor based on the amount charges. This convenience fee will be added to your total credit card payment.

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Why is this credit card policy with convenience fees in place?
The University has found that paying by credit card has become prohibitively expensive, because of the fees charged to Wilkes University for the credit card processing transactions. Wilkes has elected to charge that fee to those who take advantage of the convenience offered by credit card payments, rather than passing that charge on to all students.

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How was the 2.75% non-refundable rate determined?
The rate was determined by our credit card processor. The University is not accepting credit card payments directly; they are being accepted by our vendor who is charging a convenience fee for the service.

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When paying by credit card, what amount will I see on my credit card statements and what amount will I see on my student account?
For example, if you make a $1,000 payment, you will be charged a convenience fee of $27.50 by our credit card provider in addition to the tuition and fees for the total payment of $1,027.50.

At the time of the transaction, the credit card provider will automatically take the convenience fee of $27.50.
The payment of $1,000 will be posted to your Wilkes account.(Payments are posted as soon as the transaction is approved.)

Your credit card statement will show a “Wilkes Tuition Payment” of $1,000 and a “Vendor Service Fee Charge” of $27.50.

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If I do not want to pay the convenience fee, what are my other payment options?
Other payment options including cash, checks and electronic funds transfer (EFT) will continue to be offered with no additional processing costs.

To make a payment by electronic checks via the web follow the instructions in item 1.
(Note: only checking and savings accounts can be used)

Payments can be made by check or cash in person at the Student Service desk located in the UCOM building at 169 South Main Street, Monday thru Friday during the hours of 8:30 to 4:30.

Checks also can be mailed to the following addresses:

Wilkes University
Student Lockbox
P.O. Box 824696
Philadelphia, Pa 19182-4696

OR

Wilkes University
Attn. Student Services
84 West South Street
Wilkes-Barre, Pa 18766

For EFT payments: please contact the Controller’s Office at 570-408-4654 to obtain instructions. Your WIN number must be included on the transfer.

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Can I pay my tuition, housing, meal and fees bill via a payment plan?
YES, the Installment Payment Plan allows for the tuition and fees and related charges balance to be divided into manageable monthly payments. Enrollment for the installment payment plan must be completed at the beginning of each semester and a $25.00 per semester fee will be charged. The payments for the Fall and Spring semesters will be five (5) equal installments and the Summer semester will be three (3).
To enroll in the Installment Payment Plan:

  • Go to www.wilkes.edu
  • Click on Current Student on left
  • Enter your Wilkes username and password
  • Click on the Student Services tab
  • Click on Pay on Account and follow the steps

If you do not have the above sign-in information call the Help Desk @ 1-866-264-1462.

No credit cards will be accepted in the payment plan: payments must be made by electronic checks or payments linked to your savings account.

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If I am not a current student how can I make payments?
Payments can be made by Checks or Cash in person at Student Service desk located in the UCOM building at 169 South Main Street, Monday thru Friday during the hours of 8:30 to 4:30.

Checks also can be mailed to the following addresses:
Wilkes University- Student Wilkes University
Student Lockbox #54693 Attn. Student Services
P.O. Box 8500 84 West South Street
Philadelphia, PA 19178-4693 Wilkes-Barre, PA 18766

To make a payment on line:

  • Go to www.wilkes.edu
  • Go to Quick Links and select Log-in, Interact
  • Enter Wilkes ID (WIN) and PIN
  • Choose Student Services
  • Choose Make a payment

If you do not have the above sign-in information call the Help Desk @ 1-866-264-1462.

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How will all non-tuition payments (Gifts, transcripts and fundraisers) be processed?
Payments that are non-tuition related (not posted to the students tuition account) will continued to be processed as we currently do in the Student Services Office located in the UCOM building at 169 South Main Street, Monday thru Friday during the hours of 8:30 to 4:30. All brands of credit cards can be accepted.

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What changes are taking place regarding tuition invoices?
Beginning with the Fall 2011 semester, the Controller’s office will no longer mail paper tuition invoices. Electronic invoices will be sent to TouchNet eBill which is an electronic billing and payment solution.

All students will be sent a notification to their official university email address once a billing statement is available to view or print.
To view the tuition invoices:

  • Go to www.wilkes.edu
  • Click on Current Students
  • Enter username and password
  • Click on Student Services tab
  • Choose Pay on Account

If you do not have the above sign-in information call the Help Desk @ 1-866-264-1462.

TouchNet eBill allows the student to review their billing and payment history online, as well as pay their current bill. Account balances reflect real time activity; online payments are posted immediately.

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What is the difference between “Student Account Details” and “Most recent e-bill” under view accounts?
The most recent e-bill page reflects the latest e-bill posted. Refer to the e-bill to see the statement activity “as of date” : this will let you know the last entry date for any activity reflected on your e-bill. The student Account Details page reflects up to the minute transactions posted to the student account. This page will include charges and /or payments posted to your account after the generation of the e-bill.

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How do I sign a parent up to be an authorized payer in order to make tuition, housing, meals and fees payments online?
Once signed into the payment page, select “Authorize Users” form the menu on the top of the page and complete the requested information to create a password. Be sure to include an e-mail address to ensure your authorized payer will receive a password confirmation and will then receive an e-mail when e-bills are available. Once the authorized payer is established, the email address and password are the only requirements to access the account.

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