ITS FAQ Page

• Android - How do I sync my Wilkes email? (.pdf)
• iOS - How Do I Sync my Wilkes email iPhone or iPad? (.pdf)
• Mac OS - How Do I Sync Mac Mail with my Wilkes Email? (.pdf)
• Windows - How do I sync Outlook with my Wilkes email? (.pdf)

• Where can I find Gmail and Google Apps resources? external website

• Where can I find LIVE D2L resources? external website
• How do I access an exam using HonorLock? (.pdf)
• Where can I find Panopto resources? external website
• Where can I find Bongo Virtual Classroom resources? external website
• Where can I find Respondus LockDown Browser resources? external website

• Where can I find additional Office of Technology for Teaching and Learning resources?

• Where can I find Microsoft 365 resources?
• Where can I find Microsoft Teams resources? external website
• How do I schedule a Teams meeting from Google calendar? external website
• How do I join a Teams meeting from Google calendar? external website
• How do I schedule a Teams meeting from Outlook? external website
• How do I access the Microsoft 365 Online Portal? (.pdf)
• How do I use the Microsoft 365 Online Apps? (.pdf)

• Mac OS - How Do I Map My Network Drives? (.pdf)
• Windows - How Do I Map My Network Drives? (.pdf)

• How Do I Change My Password? (.pdf)
• How Do I Reset a Forgotten Password? (.pdf)
• How Do I Add a Trusted Device to the Portal? (.pdf)
• How Do I Change My Account Recovery Information? (.pdf)
• How Do I View Device Activity? (.pdf)
• How Do I Complete First Time Configuration? (.pdf)
• How Do I Use The Alumni Email Account Password Manager? (.pdf)

• Green Print FAQs (.pdf)
• How Do I Request a Print Refund? (.pdf)
• Mac OS X - How do I print two sided? (.pdf)
• What do I do if Green Print doesn't start? (.pdf)
• Windows - How do I print two sided? (.pdf)

As of June 3, 2024, Wilkes University will use the Forticlient VPN client.

Faculty and staff who have a University-owned Windows computer will receive the update to the VPN automatically and should discontinue use of Cisco AnyConnect as of June 3, 2024. Please note that when the update occurs on your computer, you may see a notification in the lower right corner of your screen. No further action is needed.

Mac users and students, faculty or staff who use their own computers to access the VPN will need to perform a one-time software installation. They will also need to uninstall Cisco AnyConnect. Instructions on installation, including how to install Forticlient VPN and uninstall Cisco AnyConnect, can be found below.

Wilkes VPN installation instructions

• Cisco Voicemail Quick Reference (.pdf)
• Where can I find Cisco IP Phone user guides?
• How do I How do I Manage Voicemail Linked to Gmail? (.pdf)

• Android - How do I connect to Student.Wilkes.edu? (.pdf)
• Android - How do I connect to Wilkes.edu? (.pdf)
• How Do I connect to Colonel? (.pdf)
• How Do I connect to Colonel Secure? (.pdf)
• How Do I connect to Guest.Wilkes.edu? (.pdf)
• iOS - How Do I Connect to Student.Wilkes.edu Wireless? (.pdf)
• iOS - How Do I Connect to Wilkes.edu Wireless? (.pdf)
• Mac OS - How do I connect to Student.Wilkes.edu? (.pdf)
• Mac OS - How do I connect to Wilkes.edu? (.pdf)
• Windows - How Do I Connect to Student.Wilkes.edu Wireless? (.pdf)
• Windows - How Do I Connect to Wilkes.edu Wireless? (.pdf)

• Where can I find Zoom resources? external website