Please send suggestions for additional help topics to helpdesk@wilkes.edu

For further assistance please call 570-408-HELP (4357) or 1-866-264-1462.

As of June 3, 2024, Wilkes University will use the Forticlient VPN client.

Faculty and staff who have a University-owned Windows computer will receive the update to the VPN automatically and should discontinue use of Cisco AnyConnect as of June 3, 2024. Please note that when the update occurs on your computer, you may see a notification in the lower right corner of your screen. No further action is needed.

Mac users and students, faculty or staff who use their own computers to access the VPN will need to perform a one-time software installation. They will also need to uninstall Cisco AnyConnect. Instructions on installation, including how to install Forticlient VPN and uninstall Cisco AnyConnect, can be found below.

Wilkes VPN installation instructions